Tru-Surv S&W Ltd Customer Privacy Notice
This privacy notice outlines how Tru-Surv S&W Ltd handles your personal information.
Contact Details:
What Information We Collect, Use, and Why:
We collect and use personal information for the following purposes:
To provide and improve products and services for clients:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Information relating to compliments or complaints
- Records of meetings and decisions
For the operation of client or customer accounts:
- Names and contact details.
- Addresses
- Purchase or service history
- Account information, including registration details
- Information used for security purposes
For the prevention, detection, investigation, or prosecution of crimes:
- Names and contact information
- Client accounts and records
- Video recordings of public areas
- Audio recordings of public areas
- Video recordings of private or staff-only areas
- Audio recordings of private or staff-only areas
- Call recordings
- Dashcam footage - outside vehicle
- Dashcam footage - inside vehicle
- Financial information (e.g., for fraud prevention or detection)
- Location data
To comply with legal requirements:
- Name
- Contact information
- Identification documents
- Client account information
- Health and safety information
- Any other personal information required to comply with legal obligations
- Safeguarding information
- Criminal offence data
To protect client welfare:
- Names and contact information
- Client account information
For dealing with queries, complaints, or claims:
- Names and contact details
- Addresses
- Payment details
- Account information
- Purchase or service history
- Video recordings of public areas
- Audio recordings of public areas
- Video recordings of private or staff-only areas
- Audio recordings of private or staff-only areas
- Call recordings
- Dashcam footage - outside vehicle
- Dashcam footage - inside vehicle
- Witness statements and contact details
- Photographs
- Relevant information from previous investigations
- Customer or client accounts and records
- Financial transaction information
- Information relating to health and safety (including incident investigation details and reports and accident book records)
- Correspondence
- Telematics data and connected car information
- Location data
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. You can find more information about lawful bases on the ICO’s website.
The lawful basis we rely on may affect your data protection rights. You can find more about your data protection rights and applicable exemptions on the ICO’s website:
- Your right of access: You have the right to ask us for copies of your personal information and details about where we get it from and who we share it with. Some exemptions may apply.
- Your right to rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure: You have the right to ask us to delete your personal information.
- Your right to restriction of processing: You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing: You have the right to object to the processing of your personal data.
- Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent: If consent is our lawful basis, you have the right to withdraw your consent at any time.
We must respond to your request without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details provided at the top of this notice. Our lawful bases for the collection and use of your data are:
- Consent: We have your permission after providing you with all relevant information. All your data protection rights may apply, except the right to object. You have the right to withdraw your consent at any time.
- Contract: We must collect or use the information to enter into or carry out a contract with you. All your data protection rights may apply except the right to object.
- Legal obligation: We must collect or use your information to comply with the law. All your data protection rights may apply, except the right to erasure, the right to object, and the right to data portability.
These lawful bases apply consistently across all listed purposes for collecting or using personal information, including providing and improving products and services, operating client/customer accounts, crime prevention/detection/investigation/prosecution, compliance with legal requirements, protecting client welfare, and dealing with queries/complaints/claims.
Where We Get Personal Information From
We obtain personal information directly from you, regulatory authorities, and publicly available sources.
How Long We Keep Information
We are required to retain copies of all surveys carried out under Tru-Surv S&W, and their associated financial transactions, for up to seven years. All records will be securely destroyed thereafter.
Who We Share Information With
We may share personal information with:
- Debt collection agencies
- Other financial or fraud investigation authorities
- Insurance companies, brokers, or other intermediaries
- Professional or legal advisors
- Emergency services
- Regulatory authorities
- External auditors
- Organisations we’re legally obliged to share personal information with
How to Complain
If you have concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
